Privacy Policy

Effective Date: 19/02/2025

Welcome to eCigarett (“we”, “our”, or “us”). We operate the website eCigarett.co.uk and are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website, you agree to the practices described in this policy. If you have any questions or concerns, please contact us at [email protected].

1. Data We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number, and shipping address.
Order Details: Transaction history, payment information, and purchase preferences.
Technical Data: IP address, browser type, device information, and operating system.
Usage Data: Information about how you interact with our website, including pages visited, time spent on the site, and referral sources.
Cookies and Tracking Data: Data collected through cookies, web beacons, and similar technologies (see Section 2 for details).

2. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function, such as enabling the checkout process and maintaining your session.
Analytics Cookies: Help us understand how visitors use our site by collecting anonymized data.
Third-Party Cookies: Used by trusted partners, such as payment processors and marketing platforms, to provide additional functionality.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of our website.

3. How We Use Your Data

We use your personal data for the following purposes:

Order Processing: To process and fulfill your orders, including payment processing and delivery.
Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
Fraud Prevention: To verify your identity and prevent fraudulent transactions.
Age Verification: To ensure compliance with legal age restrictions for purchasing vaping products.
Website Improvement: To analyze anonymized usage data and improve our website’s functionality and user experience.
Marketing Communications: To send you promotional offers and updates, where you have provided consent.

4. Data Sharing

We do not sell your personal data. However, we may share it with the following parties for specific purposes:

Payment Processors: To complete transactions securely.
Shipping Providers: To deliver your orders.
Legal Authorities: When required to comply with legal obligations or protect our rights.
Service Providers: Trusted third parties who assist us in operating our website and providing services (e.g., IT support, analytics, order fulfilment).

All third parties are required to comply with GDPR and maintain the confidentiality and security of your data.

5. Data Security

We take the security of your personal data seriously and implement the following measures:

Encryption: SSL encryption is used to protect data transmitted during transactions.
Access Controls: Limited access to personal data is granted to authorized personnel only.
Regular Audits: We conduct regular security reviews to identify and address vulnerabilities.

While we strive to protect your data, no online transmission or storage method is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

6. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request the deletion of your data under certain circumstances.
Restriction: Request restrictions on how we process your data.
Portability: Request a transfer of your data to another service provider.
Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [email protected].

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example:

Order details are retained for accounting and tax purposes.
Customer support inquiries are retained for reference and service improvement.

Once the retention period expires, your data will be securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal data.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or via email.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]

This Privacy Policy was last updated on 19/02/2025 and complies with the UK GDPR (Data Protection Act 2018).

Thank you for trusting eCigarett with your personal data. We are committed to protecting your privacy and providing a safe and enjoyable shopping experience.